FREE ITSM WORKSHOP - JUNE 9, 11AM - 12:30PM
Remote sessionAre you getting enough value
from your ITSM tool?
Does your IT Service Management tool meet your expectations? Would you like to get more features at a lower cost? Get a head's up on the key value drivers of Jira Service Desk: low TCO, fast Time-to-value, DevOps integration, and how it could improve your organization, with this interactive session.
Get expert-driven advice to accelerate your ITSM strategy
Our free online workshop is an expert-facilitated session designed to encourage sharing among IT Service Management practitioners. Our ITIL consultant will answer all your questions and offers you his expert's view on how Jira Service Desk is addressing ITSM challenges and issues such as:
- Reducing IT costs: get up to 70% savings (or more) over ServiceNow with Jira Service Desk (ESG)
- Improving customer satisfaction: meet SLAS goals 85% of the time with Jira Service Desk (Forrester)
- Connecting activities in DevOps mode and integrating ITIL and Agile methods
- Providing an efficient IT service: expect a 61% gain in productivity using Jira Service Desk (Forrester)
If you feel that any of these topics has value for your organization, this 1h30-interactive session is made for you.
Why attend this workshop
Whatever your context or the legacy systems you have in place, benchmarking your ITSM situation is valuable for your future. Attend this workshop to learn more about:
- What value Jira Service Desk brings to your teams and how it can be the best foundation for your ITSM
- Benefits enabled by Jira Service Desk: cost savings, customer satisfaction, scalability and more
- How Jira Service Desk is helping IT organizations to adapt themselves to modern service delivery.
- Ideas and areas for improvement to optimize your ISTM implementation using Jira Service Desk
An interactive workshop
Warm Up - 15min
Making personal connections when working remotely is important. Let's take time to get to know more about each other!
Assess - 30min
Initial assessment of your expectations for the workshop and your current ITSM situation (optional)
Interact - 30min
Our expert will give you his analysis to the problems & ideas you've outlined and explain the value of Jira Service Desk related to your specific context
Orientation - 15min
At the end of the workshop, you'll know where you want to be next. With the help of our expert, you will leave with ideas and actions that could achieve your IT Service Management vision.
Who should attend
IT leadership, management, staff and ITIL practice leads who want to improve their services
IT admins considering a new tool for their ITSM strategy & looking to drive better results
IT Service Management with Valiantys
Valiantys helps you leverage ITIL, Agile and Lean methods with Atlassian tools. Rely on the best toolset for a successful ITSM transformation and the worlds best Atlassian experts to implement them. Our Atlassian technical expertise is unparalleled and we support our customers across the entire spectrum of their projects on those platforms. Because teamwork requires more than just tools, we help them bridge the gap between their applications and strategic practices such as SAFe and ITIL.
200+ ITSM platforms
implemented
20 ITIL certified
consultants
Service Desk
Institute Member
