Valiantys Atlassian Lab - Deep Dive on ITSM Toronto | December 6th, 2018
8:30am - 1:30pm
Take your IT Service Management to the next level with Jira Service Desk and Insight
IT service management (ITSM) enables IT teams to manage the delivery of end-to-end IT services to customers, but legacy ITSM tools can leave organizations dissatisfied. IT teams face many challenges in the current industry, making it difficult to determine exactly how to make the transition from aged practices to a modern and agile ITSM strategy.
There is a smarter way for your teams to adopt cost-effective service management solutions. If you are ready to transform your service desk, here's your chance to make the leap.
Join Valiantys to discover how the Atlassian approach to ITSM solves real service desk problems. Learn how tools like Jira Service Desk and Insight by Riada can easily adapt to the needs of your IT team!
Agenda
In progress
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08:30am - Welcoming breakfast |
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09:00am - How can Atlassian and Valiantys support your journey towards a lean ITSM solution Pierre Belanger, Valiantys General Manager Canada |
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09:30am - Tips and Tricks for your IT Service Desk Susan Hauth, Jira Queen and Toronto AUG Leader |
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10:00am - Break and networking |
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10:45am - Why Insight is an important part of your ITSM solution Sandra Axelsdottir, Channel Manager |
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11:15am - Exceptional customer service communications with Jira Service Desk Kimm Michaud, Valiantys Consultant |
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12:00am - Lunch & Networking |
Where
Toronto
Sheraton Centre Toronto Hotel
123 Queen St W, Toronto, ON M5H 2M9, Canada
Register now
See you on December 6th in Toronto!