Atlassian Lab

Valiantys Atlassian Lab - Deep Dive on ITSM Toronto | December 6th, 2018
8:30am - 1:30pm

Take your IT Service Management to the next level with Jira Service Desk and Insight

IT service management (ITSM) enables IT teams to manage the delivery of end-to-end IT services to customers, but legacy ITSM tools can leave organizations dissatisfied. IT teams face many challenges in the current industry, making it difficult to determine exactly how to make the transition from aged practices to a modern and agile ITSM strategy.

There is a smarter way for your teams to adopt cost-effective service management solutions. If you are ready to transform your service desk, here's your chance to make the leap.

Join Valiantys to discover how the Atlassian approach to ITSM solves real service desk problems. Learn how tools like Jira Service Desk and Insight by Riada can easily adapt to the needs of your IT team!


In progress

Petit déjeuner 08:30am - Welcoming breakfast
Valiantys / Atlassian 09:00am - How can Atlassian and Valiantys support your journey towards a lean ITSM solution
Pierre Belanger, Valiantys General Manager Canada
Susan Hauth 09:30am - Tips and Tricks for your IT Service Desk
Susan Hauth, Jira Queen and Toronto AUG Leader
Pause 10:00am - Break and networking
Insight 10:45am - Why Insight is an important part of your ITSM solution
Sandra Axelsdottir, Channel Manager
Valiantys 11:15am - Exceptional customer service communications with Jira Service Desk
Kimm Michaud, Valiantys Consultant
Lunch 12:00am - Lunch & Networking



Sheraton Centre Toronto Hotel

123 Queen St W, Toronto, ON M5H 2M9, Canada

 Register now

See you on December 6th in Toronto!