Valiantys Atlassian Lab - Deep Dive on ITSM Boston | December 4th, 2018 | 8:30am - 1:30pm
Take your IT Service Management to the next level with Jira Service Desk and Insight
IT service management (ITSM) enables IT teams to manage the delivery of end-to-end IT services to customers, but legacy ITSM tools can leave organizations dissatisfied. IT teams face many challenges in the current industry, making it difficult to determine exactly how to make the transition from aged practices to a modern and agile ITSM strategy.
There is a smarter way for your teams to adopt cost-effective service management solutions. If you are ready to transform your service desk, here's your chance to make the leap.
Join Valiantys to discover how the Atlassian approach to ITSM solves real service desk problems. Learn how tools like Jira Service Desk and Insight by Riada can easily adapt to the needs of your IT team!
Agenda
In progress
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08:30am - Welcoming breakfast |
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09:00am - How can Atlassian and Valiantys support your journey towards a lean ITSM solution Patricia Anemone, Atlassian Channel Manager Emmanuel Benoit, Valiantys General Manager United States |
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09:30am - Opsgenie's vision of ITSM Kevin Davis, Opsgenie Sales Engineer |
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10:05am - Syncreon's use case Laura Paczesny, Global Servicedesk Manager Syncreon is the leading specialized contract logistics company consistently recognized for its operational excellence, customer integration and creation of great opportunities for employees and stakeholder value. syncreon optimizes customers’ supply chains, providing tailored, innovative, and scalable solutions which reduce costs and improve performance. |
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10:40am - Break and networking |
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11:10am - Why Insight is an important part of your ITSM solution Sandra Axelsdottir, Channel Manager |
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11:45am - Exceptional customer service communications with Jira Service Desk Sunny Manaktala, Head of Professional Services |
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12:20am - Lunch & Networking |
Where
Yotel Boston
65 Seaport Blvd, Boston, MA 02210, United States
Register now
See you on December 4th in Boston!