Atlassian Lab

Valiantys Atlassian Lab - Deep Dive on ITSM Boston | December 4th, 2018 | 8:30am - 1:30pm

Take your IT Service Management to the next level with Jira Service Desk and Insight

IT service management (ITSM) enables IT teams to manage the delivery of end-to-end IT services to customers, but legacy ITSM tools can leave organizations dissatisfied. IT teams face many challenges in the current industry, making it difficult to determine exactly how to make the transition from aged practices to a modern and agile ITSM strategy.

There is a smarter way for your teams to adopt cost-effective service management solutions. If you are ready to transform your service desk, here's your chance to make the leap.

Join Valiantys to discover how the Atlassian approach to ITSM solves real service desk problems. Learn how tools like Jira Service Desk and Insight by Riada can easily adapt to the needs of your IT team!


In progress

Petit déjeuner 08:30am - Welcoming breakfast
Valiantys / Atlassian 09:00am - How can Atlassian and Valiantys support your journey towards a lean ITSM solution
Patricia Anemone, Atlassian Channel Manager
Emmanuel Benoit, Valiantys General Manager United States
Opsgenie 09:30am - Opsgenie's vision of ITSM
Kevin Davis, Opsgenie Sales Engineer
Syncreon 10:05am - Syncreon's use case
Laura Paczesny, Global Servicedesk Manager
Syncreon is the leading specialized contract logistics company consistently recognized for its operational excellence, customer integration and creation of great opportunities for employees and stakeholder value. syncreon optimizes customers’ supply chains, providing tailored, innovative, and scalable solutions which reduce costs and improve performance.
Pause 10:40am - Break and networking
Insight 11:10am - Why Insight is an important part of your ITSM solution
Sandra Axelsdottir, Channel Manager
Valiantys 11:45am - Exceptional customer service communications with Jira Service Desk
Sunny Manaktala, Head of Professional Services
Lunch 12:20am - Lunch & Networking
Yotel Boston


Yotel Boston

65 Seaport Blvd, Boston, MA 02210, United States

 Register now

See you on December 4th in Boston!