IT service management (ITSM) enables IT teams to manage the delivery of end-to-end IT services to customers, but legacy ITSM tools can leave organizations dissatisfied. IT teams face many challenges in the current industry, making it difficult to determine exactly how to make the transition from aged practices to a modern and agile ITSM strategy.
There is a smarter way for your teams to adopt cost-effective service management solutions. If you are ready to transform your service desk, here's your chance to make the leap.
Join Valiantys to discover how the Atlassian approach to ITSM solves real service desk problems. Learn how tools like Jira Service Desk and Insight by Riada can easily adapt to the needs of your IT team!
|08:30am - Welcoming breakfast|
| 09:00am - How can Atlassian and Valiantys support your journey towards a lean ITSM solution|
Patricia Anemone, Atlassian Channel Manager
Emmanuel Benoit, Valiantys General Manager United States
| 09:20am - Opsgenie's vision of ITSM|
Michael Walsh, Head of Sales
| 09:50am - Syncreon's use case|
Laura Paczesny, Global Servicedesk Manager
Syncreon is the leading specialized contract logistics company consistently recognized for its operational excellence, customer integration and creation of great opportunities for employees and stakeholder value. syncreon optimizes customers’ supply chains, providing tailored, innovative, and scalable solutions which reduce costs and improve performance.
| 10:10am - Element Fleet's use case|
Paul Novak, Head of IT
Element Fleet Management is the global leader in the fleet management industry, providing world-class fleet management services that empower extraordinary results across the total fleet lifecycle. Element Fleet provide a comprehensive range of services across many asset types, helping customers in a variety of industries around the world increase productivity, mitigate risk and reduce total cost of ownership.
|10:40am - Break and networking|
| 11:10am - Insight demo by Riada|
Sandra Axelsdottir, Channel Manager
| 11:40am - Exceptional customer service communications with Jira Service Desk|
Sunny Manaktala, Head of Professional Services
|12:15am - Lunch & Networking|